1. Acceptance of Terms
These Terms of Service (“Terms”) are a legally binding agreement between you and Runzo Technologies, Inc. (“Runzo,” “we,” “our,” or “us”). By creating an account, accessing, or using our website at runzo.ai, our mobile applications, or any related services (collectively, the “Services”), you agree to be bound by these Terms.
If you are using the Services on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or by posting a banner on our website. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
PLEASE READ SECTION 13 (DISPUTE RESOLUTION) CAREFULLY. IT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.
2. Access and Use of the Service
Runzo provides a platform connecting customers who want to order food at fair prices, restaurants seeking to manage their operations without commission fees, and drivers seeking delivery work — all powered by ASKZO AI.
To use most features, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. Notify us immediately at support@runzo.ai if you suspect unauthorized access.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Services.
3. Conditions of Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable regulation.
- Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems.
- Scrape, crawl, or data-mine the Services without our express written consent.
- Upload or transmit viruses, malware, or any other harmful code.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Harass, abuse, or harm other users, restaurants, or drivers.
- Place fraudulent orders or engage in any scheme to manipulate ratings or reviews.
- Use the Services to compete with Runzo without our express written consent.
- Circumvent any technological measure that controls access to the Services.
- Collect or store personal data about other users without their consent.
- Engage in any activity that disrupts or interferes with the Services or servers.
Violations may result in immediate termination of your account and, where appropriate, referral to law enforcement.
4. Mobile Services & Software
Our mobile applications are available on iOS and Android. Standard carrier data rates and fees may apply. By providing your phone number, you consent to receive transactional SMS messages related to your orders and account.
We grant you a limited, non-exclusive, non-transferable, revocable license to install and use our mobile applications on devices you own or control, solely for accessing the Services in accordance with these Terms. You may not copy, modify, distribute, reverse engineer, or create derivative works of our applications.
If you download our app from the Apple App Store, the Apple Media Services Terms and Conditions also apply. Apple is not responsible for the Services and has no obligation to provide any maintenance or support for the Services.
5. Intellectual Property
The Services and all content therein — including text, graphics, logos, software, the ASKZO AI system, and the Runzo brand — are owned by or licensed to Runzo Technologies, Inc. and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content from the Services without our prior written consent.
By submitting content to the Services (such as restaurant menus, photos, or reviews), you grant Runzo a worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute that content in connection with operating and improving the Services.
Runzo may use aggregated, anonymized usage data (including AI interaction data) to improve its models and services without restriction.
6. Restaurant Terms
By onboarding as a restaurant, you agree to:
- Honor all orders placed through the platform in a timely manner.
- Maintain accurate menus, pricing, hours, and availability on the platform.
- Comply with all applicable food safety, health, and business licensing requirements.
- Collect and remit all applicable sales taxes on orders.
- Pay the flat monthly subscription fee as agreed at signup. Runzo charges zero commission on orders.
- Not use the platform to facilitate transactions outside of Runzo for orders that originated on the platform.
Runzo reserves the right to suspend restaurant accounts for sustained poor quality, non-compliance with food safety laws, or repeated failure to fulfill orders.
7. Customer Terms
By using the Services as a customer, you agree to:
- Pay the amounts displayed at checkout, including the $1 platform fee and any applicable delivery charges.
- Provide accurate delivery information. Runzo is not responsible for failed deliveries due to incorrect addresses.
- Acknowledge that orders become final once confirmed by the restaurant. Refund eligibility is determined case-by-case and may depend on restaurant policy and order status.
- Not abuse the refund or dispute process.
Payments are processed by Stripe. By placing an order, you authorize Runzo to charge your selected payment method for the full order amount.
8. Driver Terms
Drivers using the Runzo platform operate as independent contractors, not employees of Runzo. Nothing in these Terms creates an employment, partnership, or agency relationship between you and Runzo.
As a driver, you are responsible for:
- Maintaining a valid driver’s license, vehicle registration, and adequate insurance coverage.
- Complying with all traffic laws and local regulations.
- Ensuring your vehicle is safe and in good working condition.
- Paying all applicable taxes on earnings received through the platform.
Runzo does not guarantee a minimum number of delivery opportunities or earnings. Runzo may deactivate driver accounts for violations of these Terms, conduct detrimental to users or restaurants, or unsafe driving behavior.
9. Third-Party Services
The Services may integrate with or link to third-party services (such as Stripe for payments, Google Maps for navigation, or AI platforms powering ASKZO features). Your use of those third-party services is governed by their own terms and privacy policies. Runzo is not responsible for the content, availability, or practices of third-party services.
10. Indemnification
You agree to indemnify, defend, and hold harmless Runzo Technologies, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit to the Services.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
RUNZO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RUNZO DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SERVICES, INCLUDING AI-GENERATED CONTENT FROM ASKZO.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RUNZO TECHNOLOGIES, INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR GOODWILL — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
IN NO EVENT SHALL RUNZO’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RUNZO IN THE SIX MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR LIABILITY, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
13. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION PARTICIPATION.
Informal Resolution First
Before initiating arbitration, you agree to contact us at legal@runzo.ai and give us 30 days to attempt to resolve the dispute informally.
Binding Arbitration
If we cannot resolve the dispute informally, all disputes, claims, or controversies arising from or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall take place in the United States, and the arbitrator’s decision shall be final and binding.
Class Action Waiver
YOU AND RUNZO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Exception for Small Claims
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies.
14. Termination
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, your right to use the Services ceases immediately.
You may terminate your account at any time by contacting support@runzo.ai. Termination does not relieve you of any obligations incurred prior to termination.
15. General
- Governing law: these Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
- Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Runzo regarding the Services.
- Severability: if any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
- No waiver: failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
- Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. Runzo may assign these Terms in connection with a merger or acquisition.
- Statute of limitations: any claim arising from or relating to the Services must be brought within one (1) year after the claim arises.
16. Contact
Questions about these Terms? Contact our legal team: